Visitor Privacy Notice
This Visitor Privacy Notice (this “Notice”) applies to past, and present visitors to C.H. Robinson owned, leased, or occupied physical locations, and visitors to our public websites.
Visitors to Our Physical Locations
When you visit C.H. Robinson offices, warehouses, or other locations, you are considered a "Visitor." As a Visitor, you may need to provide general contact information and additional personal information for facility compliance.
Visitors to Our Public Websites
When you browse C.H. Robinson public websites, you are considered a "Website Visitor." Depending on your location, we may collect and process personal information through cookies. Please review our Cookie Statement for more details and your options.
Please note that, other C.H. Robinson privacy notices may apply to you depending upon your relationship with us (i.e. you may provide motor carrier transportation services to C.H. Robinson). Click here to navigate to our other privacy notices.
How We Collect Your Personal Information
C.H. Robinson may collect your personal information:
Directly from You:- Visitors: When you visit our offices, warehouses, or other locations requiring credentials or verification.
- Website Visitors: When you browse our publicly available website content, or when you provide your contact information to receive information you have requested.
- Visitors: From third-party facility owners, regulatory bodies, or government agencies when compliance is required.
- Website Visitors: Through third-party cookies, remarketing technology, or other digital data sources.
What personal information C.H. Robinson collects
Depending upon where you are located and your relationship with us, the type of information C.H. Robinson collects about you may include:
| Type of Visitor | Categories of Information | Examples of Personal Information |
|---|---|---|
| Visitors | Basic facility registration information | Contact Information |
| Visitors | Facility compliance information | Passport/Government ID Date of Birth Biometric and non-biometric images and recordings (e.g. digital, voice, or video) |
| Website Visitors | Digital Information | Device ID MAC Address / IP Address Tracking cookies, pixel tags, etc. Unique username and authentication credentials (e.g. user login information) Contact information when provided |
How C.H. Robinson Uses Your Personal Information
General Use
- Visitors: The information you provide before and during your visit helps us ensure an efficient check-in process and maintain the security and safety of our premises.
- Website Visitors: The information collected during your website visit helps us understand your browsing habits and interests in our products and services. This allows us to better meet your needs and enhance your browsing experience. We also use the information you provide to contact you regarding products and services you requested via our publicly facing websites such as when you complete a form to contact an expert, request a whitepaper or register for a webinar.
Communications / Marketing
- Visitors: We may use your contact information to communicate with you during your visit, such as updating you about the person you are visiting. This information is not used for marketing purposes.
- Website Visitors: Depending on your location and preferences, we may use your information to market our products and services to you.
Compliance
- Visitors: We may use your personal information to comply with regional or local regulations and maintain industry certifications.
How C.H. Robinson May Share Your Personal Information
C.H. Robinson does not sell personal information or share it in unexpected or unlawful ways. We may share your information with third parties in limited instances, such as:
- When we contract with a service provider to perform a service on our behalf.
- When legally or contractually required, or in response to regulatory or governmental requirements, legal requests, or external audits.
- With our professional advisors and auditors.
- With a C.H. Robinson affiliated company/entity.
Customer & Shipper Notice | Carrier, Driver, & Shipper Notice